Common Tenant Complaints and How to Handle Them Professionally | Boca Raton Property Management

Florida PMServices • October 23, 2020
Common Tenant Complaints and How to Handle Them Professionally | Boca Raton Property Management - Article Banner
Sometimes, tenant complaints are annoying, but there are also times in which what they’re saying is valid and worthy of an apology and a commitment to making things right.

Tenant complaints always require a professional response, no matter how petty or irritating you may find them. Today, we’re taking a look at some of the most common issues we see tenants struggling with, and how you can respond to them.

Maintenance Issues are Ignored

Tenants don’t like to continue paying rent when there are things in their home that are broken or failing. Surely, you can understand that.

It’s important that you take every maintenance request seriously. Respond to it as soon as you can and if it’s going to take some time for you to prioritize that particular need, make sure you explain this to tenants. If you tell them why it’s going to take two weeks instead of two days, they’ll likely be understanding.

One of the main reasons tenants leave their rental property at the end of a lease term is a failure of their landlords to respond to maintenance. This is a terrible way to lose a good tenant. Take care of things that are broken or aging at the property. Not only does it prevent future complaints from tenants – it preserves the condition of your investment.

Lack of Communication from Landlords

Another major complaint tenants have is that they can’t get their landlords to respond to their messages or phone calls. We know you’re busy – everyone is. However, if you ignore your tenants, you run the risk of damaging your relationship. You don’t have to pick up the phone every time they call. You do have to respond when there’s a concern or they need help. Even if you can’t solve the problem yourself, direct them towards other resources or support networks that can help. Don’t leave them hanging.

Rent Increases and Hidden Fees

Like you, tenants are protective of their money. They don’t want to may more than they have to for anything, including housing. When you raise the rent dramatically every year, you’re going to lose tenants. If you’re nickel and diming them and charging a separate fee for things like parking, online payments, and correspondence, you can expect complaints.

Rent increases are to be expected, but don’t chase away good tenants with unreasonable rent hikes. Make the payment of their rent easy by offering online payments, electronic transfers, and single payments instead of separate bills for rent, water, pets, and trash.

Professional Boca Raton Property Management

Professional Boca Raton Property Management

The best way to manage your tenant relationships and to avoid complaints and disputes is to work with a professional Boca Raton property management company. When you have property managers taking care of the leasing, maintenance, and tenant relations, you won’t have to worry about phone calls, emails, and requests for help. Your property managers will be your buffer, and a good management company will make sure your tenants are well-served and having an excellent rental experience. 


We can help with your Boca Raton tenants. Contact us at Florida Property Management Services. 


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By Florida PMServices June 23, 2026
From the Law Offices of Heist, Weisse & Wolk, PLLC
By Florida PMServices June 10, 2026
Think again !!
By Florida PMServices June 9, 2026
Welcome to this month’s Investor Newsletter. With market conditions varying widely from one metro to the next, staying informed has never been more important. This edition dives into the shift away from a one-size-fits-all housing market, highlights the hidden value of assumable mortgages, and covers the SFR headlines worth watching this month. Let’s dive in! The Death of the “National Housing Market”: Why Local Knowledge Is the New Investor Edge For years, real estate investors could rely on a familiar narrative: the housing market is hot or the market is cooling. But in 2026, that headline is becoming less and less applicable as there is no longer just one housing market. Instead, there are thousands of local markets moving at different speeds. At the national level, housing appears more balanced than it has in years. According to Realtor.com’s Housing Market Report , April contract signings rose 4.5% year over year, while new listings reached their highest level since 2022. On paper, that suggests momentum is returning, but beneath the surface, the story can change by region, metro, and even ZIP code. Realtor.com found that performance across the top 50 U.S. metros varies widely, buyer activity is picking up in some areas, while others remain slow. In fact, many of the strongest-performing housing markets in early 2026 have been concentrated in the Midwest rather than the typically strongest Sun Belt region. A recent Fortune analysis noted that affordability and home pricing are helping Midwest markets outperform many southern metros in which are now facing softer demand and rising inventory. Rental performance is becoming just as localized too. The latest SFR Index found rent growth slowing significantly compared to prior years, with standalone SFR rents increasing just 0.8% year over year nationally in February. Meanwhile, some markets continue to stabilize while others face more pressure from new supply and affordability challenges. Additionally, according to a Yardi Matrix report , areas with more new construction, particularly in parts of the Sun Belt, are seeing weaker rent growth. Local market changes often show up first in property management data. Leasing activity, renewal rates, concessions, and tenant demand tend to change at the neighborhood level long before national housing reports reflect them. One area may remain highly competitive while a nearby neighborhood sees slower leasing activity. As an investor, it may be time to look beyond national headlines and even citywide trends when evaluating markets. You may want to look at where homes are leasing fastest and which neighborhoods are seeing new supply. Competitive edge may not come from choosing the right city, but from understanding the right block. As your property management company, we are here to help, so please reach out if you have any questions about your market. Did You Know: Assumable Mortgages Everything You Need to Know in 60 Seconds! What exactly is an assumable mortgage? Instead of getting a brand-new loan, the buyer takes over (or “assumes”) the seller’s existing mortgage, including the current interest rate, remaining balance, and loan terms. Not all loans qualify, but many FHA, VA, and USDA loans do, while most conventional loans do not. Who can use this? Real estate investors, homebuyers, and sellers can all benefit. For investors, assumable loans can be attractive when today’s interest rates are much higher than the seller’s existing loan rate. On the other side, it can also be used as a major selling point. Where can investors find this? Assumable mortgages can be found nationwide, but availability depends on the financing already attached to the property. Most conventional bank loans have a "due-on-sale" clause, which means they cannot be assumed. When is the best time to use this? These loans become especially valuable when current mortgage rates are much higher than rates from previous years. Assuming a mortgage at 3% instead of getting a new loan at 7% could dramatically reduce monthly payments for investors. Why does this matter? As a buyer, an assumable mortgage can help improve cash flow, lower financing costs, and make a property more attractive to future buyers. As a seller, it acts as a massive marketing tool. Offering a built-in low interest rate allows your property to stand out. Investor Takeaway: A low-rate assumable mortgage can be a valuable opportunity when buying AND a strong selling feature when it’s time to exit an investment. SFR Trending Headlines Stay Up to Date on the Hottest SFR News & Stories Are Single-Family Rentals Climbing While Apartments Slump? The Summer Pause : Why Zillow Says the Housing Recovery Just Hit a Wall Lizzo Offloads Her Beverly Hills Compound at a Massive $4M Discount Wall Street Is Betting $15 Billion on a Brand-New Wave of Housing Supply Why Ellen DeGeneres Just Listed Her $30M Eco-Farmhouse and Left for the UK Rate Update: We've Partnered with LendingOne to Bring You The Best DSCR Rates & Terms! DSCR Loan Advantages: Rates Often Lower Than Banks No Personal Income Requirement No Tax Returns Needed Not Reported on Credit Faster Closing Times Specialized Loans for Investors Only! To Inquire about Single Family Investor loans by email us at office@properties.rent Until Next Month! The Florida Property Management Services Team
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