How to Be a Good Landlord During a Global Emergency

Florida PMServices • April 13, 2020
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At Florida Property Management Services, we know these are unprecedented and unsettling times for our owners, tenants, and professional partners. We hope you and your loved ones are staying well and safe, and we’d like to remind you that we’re here to help and support you and your investment properties throughout this crisis. When you have a question about rent payments, mortgage relief, maintenance, or anything pertaining to your rental home, contact our team and we’ll answer your question or point you in the right solution-driven direction.

Today, we’re talking to our landlords. During a global emergency like the current COVID-19 pandemic, it’s easy to get lost in the anxiety and uncertainty of whether rent will be coming in and what you’ll do if it doesn’t. 

Remember that your tenants are feeling the same anxiety. Today, we’re sharing a few tips on being a good landlord now and during any global emergency. It’s important that you maintain high levels of service and support – your tenants will remember how you performed during this crisis. 

Keep the Lines of Communication Open

Communication is always critical, and during a crisis or an emergency, responsiveness is even more important. You need to be available to your tenants and you need to be proactive about communicating with them. Don’t wait for them to call you about not being able to make a rent payment; check in now. Ask how they’re doing. Find out how you can work together to keep everyone in the property.

Talk about realistic plans for rent payments. Discuss whether non-emergency maintenance requests can wait. Provide resources for things like unemployment benefits, food assistance, and other community programs available for people who need help. 

Your tenants may be emotional. As a good landlord, it’s your job to keep a clear head and to communicate openly. Respond to phone calls, text messages, and emails. 

Be Mindful and Supportive of Tenant Protections 

The CARES Act includes a moratorium on evictions for any rental property that has a federally backed mortgage. This lasts for 120 days, and most municipal and county courts in Florida are not hearing evictions, not serving Writs of Possession, and not accepting new filings at least for the rest of the month. 

If your tenant is not paying rent, we know it’s frustrating. We know it has the potential to disrupt your own income stream and your long-term ROI. 

Remember that this is an unusual circumstance. Your late fees, penalties, and consequences should be consistently enforced during normal business operations. But, during a global crisis, you’ll need to be flexible. You’ll need to do what makes sense. When your tenant informs you that they’ve lost their job and they don’t know when they’ll be able to make a rent payment, talk about what they can do. Some tenants will try to work the system and get away with whatever they can. But we’ve found that most of your good tenants will be willing to meet you halfway and come to some kind of agreement so that you at least get part of your rent coming in on schedule. 

Make sure you’re aware of and taking advantage of your own benefits as well. There’s mortgage relief available to many homeowners, and you may be able to negotiate something with your bank or lender.

Focus on Tenant Retention

It’s hard to remember that this crisis is temporary, but at some point things will begin to feel normal again. You’ll want to make sure your tenants have a reason to stay in your property. Evicting your tenants who are behind in rental payments as soon as the moratorium is lifted is one way to get back to business, but think about whether anyone will want to rent from a landlord who does that. 

You have a reputation to consider, and the recovery period for any global crisis will likely be long. Make sure your tenants are able to say that you were helpful, compassionate, and easy to work with. Make sure they have a reason to continue renting from you. If the economy gets worse, finding good tenants to replace those you currently have will be difficult. 

These are just a few ways you can set yourself apart from other Florida landlords during a period of national or global crisis. In Florida, we are prepared for disasters because of the constant threat of hurricanes. This one is a little different, but we feel good about our ability to recover. 

Contact us at Florida Property Management Services if you’d like some property management advice or some help with your unique situation.


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In the world of property management, insurance is one of the critical elements that ensure both the landlord’s and the property management company's protection from potential risks and liabilities. One of the common practices in property management is for the management company to be named as an "additional insured" on the landlord’s liability insurance policy. But what exactly does this mean, and what requirements must be met for a property management company to be added as an additional insured? This blog will delve into what it means to be an additional insured, the benefits and coverages it provides, and the steps involved for a property management company to be included in a landlord’s liability insurance. What is an Additional Insured? An "additional insured" is a person or entity that is covered under someone else's insurance policy. In the context of property management, this means that the property management company is protected under the landlord's insurance policy in case of claims or lawsuits related to the management of the property. By being named as an additional insured, the property management company receives many of the same protections as the landlord, particularly when it comes to liability claims. For instance, if a tenant or visitor is injured on the property and decides to file a lawsuit, both the landlord and the property management company could be named in the lawsuit. If the property management company is listed as an additional insured, the insurance policy will provide coverage for both parties in defending against the claim, thus reducing the property manager’s potential exposure to financial loss. Why Should a Property Management Company Be Added as Additional Insured? Adding a property management company as an additional insured is a common industry practice and offers several advantages for both landlords and property managers. Protection Against Liability Claims: One of the primary reasons to add a property management company as an additional insured is to protect them from potential liability claims. Since property managers are responsible for handling various aspects of the property, from repairs and maintenance to tenant relations, they are at risk of being named in lawsuits. As an additional insured, the property management company is shielded from these risks and can rely on the landlord’s insurance policy to handle claims related to their activities. Risk Mitigation: Having a property management company named as an additional insured helps mitigate risks for both the landlord and the property manager. It ensures that there is adequate coverage for potential claims that could arise from the property’s day-to-day management. This reduces the likelihood of disputes between landlords and property managers over who is liable for a particular claim, streamlining the process for addressing legal matters. Cost Savings: If a property management company is added as an additional insured, they do not need to carry separate liability insurance for that specific property. This can result in cost savings for the management company, which can be passed on to landlords in the form of reduced management fees. Of course, property management companies must carry their own general liability and professional liability insurance policies but being named as additional insured on a landlord's liability policy avoids the need of carrying a liability policy for that specific property which results in savings of operating costs and therefore provides the abiity for the management company to pass on those savings to the landlord in the form of lower management fees. What Coverages are Provided When a Property Management Company is Named as Additional Insured? When a property management company is added as an additional insured, they receive coverage for a wide range of potential claims and liabilities, including: General Liability Coverage: This is the core coverage that a property management company benefits from as an additional insured. General liability insurance covers bodily injury and property damage that occurs on the rental property. For example, if a tenant trips and falls due to a poorly maintained stairway, and both the landlord and property management company are sued, the insurance policy will cover the costs of defending the lawsuit, as well as any potential settlements or judgments. Property Damage Claims : If damage occurs to a tenant’s property or personal belongings due to the negligence of the property manager (for instance, a leak that was not promptly repaired), the additional insured coverage can protect the management company from liability. Legal Defense Costs: In the event that a property management company is sued, the insurance policy will cover legal defense costs, including attorney fees, court costs, and any other related expenses. This is particularly important as legal fees can quickly add up, even if the property manager is ultimately not found liable. Errors and Omissions (E&O): In most cases E&O coverage is provided as a separate liability policy that is obtained by the property management company at no cost to the landlord Requirements for Adding a Property Management Company as Additional Insured  For a property management company to be added as an additional insured, several steps and requirements need to be met: Landlord Consent: The landlord must first agree to include the property management company as an additional insured on their insurance policy. This is typically negotiated as part of the property management agreement. It is in the best interest of both parties, as it ensures comprehensive coverage for any incidents that occur on the property. Endorsement: Adding a property management company as an additional insured usually requires an endorsement to be added to the landlord’s existing policy. This endorsement officially extends the coverage to include the management company. The landlord must request this endorsement from their insurance provider, and there may be a small fee associated with adding it. Policy Limits and Coverage Types: It is essential that the landlord’s policy has adequate limits and the right types of coverage. Property management companies should ensure that the policy includes sufficient general liability coverage, as well as coverage for property damage, bodily injury, and other risks specific to the management of rental properties. Verification and Documentation: Once the property management company is added as an additional insured, it is important to obtain a certificate of insurance (COI) from the landlord’s insurance provider. This document serves as proof that the management company is covered and can be kept on file for reference. Property managers should periodically verify that the coverage remains active and up-to-date, particularly when policies are renewed or if the landlord changes insurers. Adding a property management company as an additional insured on a landlord’s liability insurance policy is a crucial step in mitigating risks and ensuring comprehensive protection for both parties. By understanding what additional insured status means, what coverages it provides, and the steps involved in obtaining this coverage, property management companies can better protect themselves from potential liabilities and provide landlords with greater peace of mind. For landlords, including their property management company as an additional insured is a relatively simple process that can prevent costly legal battles and ensure seamless management of their rental properties. As with all aspects of property management, clear communication and well-defined agreements are key to protecting both parties and ensuring the long-term success of the property management relationship.
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