How to Handle Weston Rental Maintenance Requests During COVID-19

April 30, 2021


The COVID-19 crisis never went away as quickly as we had hoped, and even now while vaccines are available, it’s going to take some time to get back to “normal.” Landlords and property managers in Weston have to be creative in the way homes are leased, managed, and maintained. 


Deferred maintenance is always terrible for your investment property. It leads to more expensive repairs and the deterioration of your property. It’s important to work with your residents and your vendors to ensure routine and
preventative maintenance continues at your property, in a way that’s safe and respectful of your tenants. 


If you’re wondering how to handle maintenance calls during this pandemic, we have a few tips for you.


Work with Tenants to Avoid Unreported Maintenance


Your tenants may hesitate before reporting a minor maintenance issue, especially if they’re nervous about people coming into their home. 


That’s not what you want. 


You always want to know that there’s a problem, even if it’s minor and even if you won’t respond to it right away. Talk to your tenants and educate them on the importance of reporting repair needs right away, even if it’s nothing urgent. You want to hear about problems as soon as they’re discovered. 


Empathize with their hesitation if they don’t want to open their doors to maintenance personnel. Explain the safety measures that are taken when you do send workers over to the home. Ask them to report the problems even if an immediate solution is not required. This will give you a documented list of things that need to be done. You can then prioritize them and measure the safety of your residents and your maintenance crew against the maintenance needs of your investment property.


Implement Extra Safety Precautions


You’ll want to continue responding to maintenance. When there’s a leak, a problem with the water heater, electrical problems, or air conditioning issues, you’ll want to get a vendor out there as soon as possible. 


Maintenance work can be done safely, especially when you and your team of vendors and contractors are willing to follow a few extra safety features. Some of the most common measures include:


  • Suggesting that the tenants not to be at home when the repair is made.
  • Requiring masks and gloves to be worn whenever possible by your maintenance team.
  • Instructing your maintenance contractors or vendors to provide extra cleaning on any surfaces that were touched during the repair.
  • Taking extra pictures and notes to document who was in the property, what was done, and what the end result looked like.


If tenants are unable to leave during the repair, make sure they understand the requirements of social distancing and advise them to wash hands and clean thoroughly before and after the maintenance vendor is in the property.


Communicate Openly with Residents about Expectations and Limitations


Let your tenants know that you care about their safety and health. Talk to them about the types of repair requests that will be responded to right away and which will have to wait. Your good residents will understand the unique circumstances we’re all dealing with right now, and they won’t be too upset if a cosmetic repair can’t be made right away. 


When you and your tenants and your maintenance providers work together, it’s not terribly hard to continue making repairs that are necessary and important to both the condition of your investment property and your tenant retention goals. 


We would be happy to help you with all your Weston property management needs, especially during this unusual period. Please contact us at Florida Property Management Services. 

Share this post

By Florida PMServices May 18, 2025
Keeping up with advances in technology
By Florida PMServices October 13, 2024
In the world of property management, insurance is one of the critical elements that ensure both the landlord’s and the property management company's protection from potential risks and liabilities. One of the common practices in property management is for the management company to be named as an "additional insured" on the landlord’s liability insurance policy. But what exactly does this mean, and what requirements must be met for a property management company to be added as an additional insured? This blog will delve into what it means to be an additional insured, the benefits and coverages it provides, and the steps involved for a property management company to be included in a landlord’s liability insurance. What is an Additional Insured? An "additional insured" is a person or entity that is covered under someone else's insurance policy. In the context of property management, this means that the property management company is protected under the landlord's insurance policy in case of claims or lawsuits related to the management of the property. By being named as an additional insured, the property management company receives many of the same protections as the landlord, particularly when it comes to liability claims. For instance, if a tenant or visitor is injured on the property and decides to file a lawsuit, both the landlord and the property management company could be named in the lawsuit. If the property management company is listed as an additional insured, the insurance policy will provide coverage for both parties in defending against the claim, thus reducing the property manager’s potential exposure to financial loss. Why Should a Property Management Company Be Added as Additional Insured? Adding a property management company as an additional insured is a common industry practice and offers several advantages for both landlords and property managers. Protection Against Liability Claims: One of the primary reasons to add a property management company as an additional insured is to protect them from potential liability claims. Since property managers are responsible for handling various aspects of the property, from repairs and maintenance to tenant relations, they are at risk of being named in lawsuits. As an additional insured, the property management company is shielded from these risks and can rely on the landlord’s insurance policy to handle claims related to their activities. Risk Mitigation: Having a property management company named as an additional insured helps mitigate risks for both the landlord and the property manager. It ensures that there is adequate coverage for potential claims that could arise from the property’s day-to-day management. This reduces the likelihood of disputes between landlords and property managers over who is liable for a particular claim, streamlining the process for addressing legal matters. Cost Savings: If a property management company is added as an additional insured, they do not need to carry separate liability insurance for that specific property. This can result in cost savings for the management company, which can be passed on to landlords in the form of reduced management fees. Of course, property management companies must carry their own general liability and professional liability insurance policies but being named as additional insured on a landlord's liability policy avoids the need of carrying a liability policy for that specific property which results in savings of operating costs and therefore provides the abiity for the management company to pass on those savings to the landlord in the form of lower management fees. What Coverages are Provided When a Property Management Company is Named as Additional Insured? When a property management company is added as an additional insured, they receive coverage for a wide range of potential claims and liabilities, including: General Liability Coverage: This is the core coverage that a property management company benefits from as an additional insured. General liability insurance covers bodily injury and property damage that occurs on the rental property. For example, if a tenant trips and falls due to a poorly maintained stairway, and both the landlord and property management company are sued, the insurance policy will cover the costs of defending the lawsuit, as well as any potential settlements or judgments. Property Damage Claims : If damage occurs to a tenant’s property or personal belongings due to the negligence of the property manager (for instance, a leak that was not promptly repaired), the additional insured coverage can protect the management company from liability. Legal Defense Costs: In the event that a property management company is sued, the insurance policy will cover legal defense costs, including attorney fees, court costs, and any other related expenses. This is particularly important as legal fees can quickly add up, even if the property manager is ultimately not found liable. Errors and Omissions (E&O): In most cases E&O coverage is provided as a separate liability policy that is obtained by the property management company at no cost to the landlord Requirements for Adding a Property Management Company as Additional Insured  For a property management company to be added as an additional insured, several steps and requirements need to be met: Landlord Consent: The landlord must first agree to include the property management company as an additional insured on their insurance policy. This is typically negotiated as part of the property management agreement. It is in the best interest of both parties, as it ensures comprehensive coverage for any incidents that occur on the property. Endorsement: Adding a property management company as an additional insured usually requires an endorsement to be added to the landlord’s existing policy. This endorsement officially extends the coverage to include the management company. The landlord must request this endorsement from their insurance provider, and there may be a small fee associated with adding it. Policy Limits and Coverage Types: It is essential that the landlord’s policy has adequate limits and the right types of coverage. Property management companies should ensure that the policy includes sufficient general liability coverage, as well as coverage for property damage, bodily injury, and other risks specific to the management of rental properties. Verification and Documentation: Once the property management company is added as an additional insured, it is important to obtain a certificate of insurance (COI) from the landlord’s insurance provider. This document serves as proof that the management company is covered and can be kept on file for reference. Property managers should periodically verify that the coverage remains active and up-to-date, particularly when policies are renewed or if the landlord changes insurers. Adding a property management company as an additional insured on a landlord’s liability insurance policy is a crucial step in mitigating risks and ensuring comprehensive protection for both parties. By understanding what additional insured status means, what coverages it provides, and the steps involved in obtaining this coverage, property management companies can better protect themselves from potential liabilities and provide landlords with greater peace of mind. For landlords, including their property management company as an additional insured is a relatively simple process that can prevent costly legal battles and ensure seamless management of their rental properties. As with all aspects of property management, clear communication and well-defined agreements are key to protecting both parties and ensuring the long-term success of the property management relationship.
By Florida PMServices September 13, 2024
This is a subtitle for your new post
Show More