Communication & Service You Should Expect from Your Boca Raton Property Management Company

December 11, 2020
Communication & Service You Should Expect from Your Boca Raton Property Management Company - Article Banner

When you’re looking for a professional Boca Raton property management company, you want to choose property managers who understand your investment goals and meet the needs of your property or your portfolio. 


If you’ve never worked with a property manager before or you’ve only had negative experiences with the management companies you’ve hired previously, you may not know what to expect. Your property manager can be expected to lease, manage, and maintain your home. You should also have an open line of responsive and transparent communication. 


Professional Leasing and Tenant Placement 


A full-service property management company will find and place a qualified tenant for your Boca Raton rental property. Before successfully leasing your property, a management company will:


• Preparing the property for the rental market

• Accurately pricing the property

• Taking high quality marketing photos

• Strategically advertising the home


You should expect that your property manager will handle showings, follow up with prospective tenants, and take care of the application process. The screening process should comply with all state, federal, and local fair housing and anti-discrimination laws while still being rigorous and detailed. 


After a tenant has been approved, your property managers
take care of the security deposit and other move-in funds, go over the lease with your new tenants, and conduct the move-in inspection, and get the tenancy off to a good start.


Maintaining and Managing your Boca Raton Rental Home


With a good tenant in place, you can expect your property management company to take care of any day-to-day issues or logistics associated with your property. A full-service property manager will:


  • Collect rent
  • Enforce your lease agreement
  • Answer tenant questions and handle disputes
  • Respond to routine or emergency repairs issues
  • Protect your investment and communicate well


A reliable management company will have access to an affordable and effective team of vendors and contractors who are licensed, insured, and willing to stand behind their work. Preventative maintenance should also be part of the services you receive. When a property manager is keeping a close eye on the functions of your home, you’ll have fewer surprises and less expensive repairs. 


Rental Property Accounting and Bookkeeping


A dependable property management company will
use technology to improve communications and keep all their systems and processes efficient and effective. When it comes to accounting, you should expect detailed and transparent accounts and statements. Your property manager should always keep you informed on the income and expenses associated with your investment, and you should have all the forms and documentation you need at tax time. 


Online portals are available through nearly every full-service property management company in Boca Raton. You should be able to log onto your owner portal and see your statements as well as inspect documents such as leases, invoices, and inspection reports. With the right technology, your property management company will be able to collect and pay rent electronically and provide an easy and secure way to communicate.


Finding the Right Communication Balance

communicate

Some of the owners we work with appreciate a lot of communication about what’s going on at the property. Other owners prefer only to be contacted if there’s a problem or a major expense. It’s important that your property management company communicates in a way that makes you comfortable and at ease. 


One thing we do to ensure appropriate and proactive owner communication is to discuss expectations at the beginning of our relationship. We want to know how often you’d like to hear from us. This helps us talk to you when we should and leave you alone when you don’t want to be disturbed.


A good property management company will provide a full range of services and offer you peace of mind. If you have any questions about what to expect, contact us at Florida Property Management Services. 

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By Florida PMServices May 18, 2025
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By Florida PMServices October 13, 2024
In the world of property management, insurance is one of the critical elements that ensure both the landlord’s and the property management company's protection from potential risks and liabilities. One of the common practices in property management is for the management company to be named as an "additional insured" on the landlord’s liability insurance policy. But what exactly does this mean, and what requirements must be met for a property management company to be added as an additional insured? This blog will delve into what it means to be an additional insured, the benefits and coverages it provides, and the steps involved for a property management company to be included in a landlord’s liability insurance. What is an Additional Insured? An "additional insured" is a person or entity that is covered under someone else's insurance policy. In the context of property management, this means that the property management company is protected under the landlord's insurance policy in case of claims or lawsuits related to the management of the property. By being named as an additional insured, the property management company receives many of the same protections as the landlord, particularly when it comes to liability claims. For instance, if a tenant or visitor is injured on the property and decides to file a lawsuit, both the landlord and the property management company could be named in the lawsuit. If the property management company is listed as an additional insured, the insurance policy will provide coverage for both parties in defending against the claim, thus reducing the property manager’s potential exposure to financial loss. Why Should a Property Management Company Be Added as Additional Insured? Adding a property management company as an additional insured is a common industry practice and offers several advantages for both landlords and property managers. Protection Against Liability Claims: One of the primary reasons to add a property management company as an additional insured is to protect them from potential liability claims. Since property managers are responsible for handling various aspects of the property, from repairs and maintenance to tenant relations, they are at risk of being named in lawsuits. As an additional insured, the property management company is shielded from these risks and can rely on the landlord’s insurance policy to handle claims related to their activities. Risk Mitigation: Having a property management company named as an additional insured helps mitigate risks for both the landlord and the property manager. It ensures that there is adequate coverage for potential claims that could arise from the property’s day-to-day management. This reduces the likelihood of disputes between landlords and property managers over who is liable for a particular claim, streamlining the process for addressing legal matters. Cost Savings: If a property management company is added as an additional insured, they do not need to carry separate liability insurance for that specific property. This can result in cost savings for the management company, which can be passed on to landlords in the form of reduced management fees. Of course, property management companies must carry their own general liability and professional liability insurance policies but being named as additional insured on a landlord's liability policy avoids the need of carrying a liability policy for that specific property which results in savings of operating costs and therefore provides the abiity for the management company to pass on those savings to the landlord in the form of lower management fees. What Coverages are Provided When a Property Management Company is Named as Additional Insured? When a property management company is added as an additional insured, they receive coverage for a wide range of potential claims and liabilities, including: General Liability Coverage: This is the core coverage that a property management company benefits from as an additional insured. General liability insurance covers bodily injury and property damage that occurs on the rental property. For example, if a tenant trips and falls due to a poorly maintained stairway, and both the landlord and property management company are sued, the insurance policy will cover the costs of defending the lawsuit, as well as any potential settlements or judgments. Property Damage Claims : If damage occurs to a tenant’s property or personal belongings due to the negligence of the property manager (for instance, a leak that was not promptly repaired), the additional insured coverage can protect the management company from liability. Legal Defense Costs: In the event that a property management company is sued, the insurance policy will cover legal defense costs, including attorney fees, court costs, and any other related expenses. This is particularly important as legal fees can quickly add up, even if the property manager is ultimately not found liable. Errors and Omissions (E&O): In most cases E&O coverage is provided as a separate liability policy that is obtained by the property management company at no cost to the landlord Requirements for Adding a Property Management Company as Additional Insured  For a property management company to be added as an additional insured, several steps and requirements need to be met: Landlord Consent: The landlord must first agree to include the property management company as an additional insured on their insurance policy. This is typically negotiated as part of the property management agreement. It is in the best interest of both parties, as it ensures comprehensive coverage for any incidents that occur on the property. Endorsement: Adding a property management company as an additional insured usually requires an endorsement to be added to the landlord’s existing policy. This endorsement officially extends the coverage to include the management company. The landlord must request this endorsement from their insurance provider, and there may be a small fee associated with adding it. Policy Limits and Coverage Types: It is essential that the landlord’s policy has adequate limits and the right types of coverage. Property management companies should ensure that the policy includes sufficient general liability coverage, as well as coverage for property damage, bodily injury, and other risks specific to the management of rental properties. Verification and Documentation: Once the property management company is added as an additional insured, it is important to obtain a certificate of insurance (COI) from the landlord’s insurance provider. This document serves as proof that the management company is covered and can be kept on file for reference. Property managers should periodically verify that the coverage remains active and up-to-date, particularly when policies are renewed or if the landlord changes insurers. Adding a property management company as an additional insured on a landlord’s liability insurance policy is a crucial step in mitigating risks and ensuring comprehensive protection for both parties. By understanding what additional insured status means, what coverages it provides, and the steps involved in obtaining this coverage, property management companies can better protect themselves from potential liabilities and provide landlords with greater peace of mind. For landlords, including their property management company as an additional insured is a relatively simple process that can prevent costly legal battles and ensure seamless management of their rental properties. As with all aspects of property management, clear communication and well-defined agreements are key to protecting both parties and ensuring the long-term success of the property management relationship.
By Florida PMServices September 13, 2024
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